Reduced monthly travel spend by 22%
By switching from on-demand taxis to our fixed-rate shuttle service for their Bristol-Cardiff commute, a legal firm cut their monthly transport bill while giving their partners a quieter space to work.
Morgan & Davies Solicitors needed a reliable way to get their team between Cardiff and Bristol without the chaos of random taxi apps. We set up a fixed-rate shuttle that saved them money and gave their partners a quiet place to prep for court.
The challenge
The firm was managing 112 individual taxi bookings a month across three different phone apps. Costs fluctuated wildly based on surge pricing, hitting a peak of £6,583 in March 2024. Partners often complained about noisy drivers and cars that smelled like old food, which made it impossible to review case files during the 50-minute drive.
Accounting spent about 6.2 hours every week chasing down paper receipts from various drivers just to reconcile the monthly spend. The lack of a fixed price meant the firm couldn't accurately budget for their inter-office travel, leading to unexpected spikes in overheads.
Our approach
We audited their travel logs from the first quarter of the year with their office manager. Our team of 3 identified that 67% of their trips happened at the same time every morning and evening. We suggested moving away from on-demand booking to a scheduled service with drivers who know the back lanes to avoid M4 traffic during rush hour.
We set up a dedicated WhatsApp line for their 47 staff members to handle last-minute changes. To ensure the environment stayed productive, we briefed our drivers on the 'Quiet Zone' protocol—no radio, no small talk, and climate control set to a steady 21 degrees unless asked otherwise.
The solution
We assigned two primary drivers to the account to ensure the staff felt comfortable and recognised. We used unbranded SUVs with no stickers on the doors to maintain a discreet look when arriving at the firm's Park Lane office. Every car was deep-cleaned daily to meet our clean cabin promise.
We moved the entire billing process to a single, itemised electronic invoice sent on the 28th of each month. This removed the need for partners to carry cash or keep track of physical slips. The shuttle ran on a fixed-rate agreement, meaning the price stayed the same even if the M4 was crawling.
Results
The firm cut their monthly transport bill by £1,450 and completely removed the stress of surge pricing. Our drivers provided a consistent, quiet environment that allowed partners to bill an extra 4 hours of work time per week while in transit.
Timeline
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April 2024Audit of 3 months of taxi receipts and logs
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May 2024One-week trial with 4 senior partners
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June 2024Full rollout for all 47 associates and staff
"I was sceptical because we were used to just tapping an app, but the fixed price saved us nearly £1,500 in the first month. The quiet ride is now the only time I can actually think between meetings."